Register Your Warranty Insurance Now

Your Warranty Insurance is not yet registered – Warranty Insurance will cover the Written Guarantee given to you by the Contractor in the event that the Contractor ceases to trade as defined in the policy documents and is unable to honour their own Written Guarantee, subject to the terms and conditions of the policy.

Registering your warranty is easy – simply complete the short form below

Hi, you are through to ??? at HomePro, how may I help you?

Caller: Explains the reasons for the call (register warranty), i.e. caller received a letter in the post, asking to register
his / her warranty. please assist.
No problem at all, I can help you with that.
Before I do, in order to check whether I can register your policy, I just need to ask you two questions.
  1. Firstly, can you confirm that all of the work has been completed to your satisfaction?
  2. Secondly that the contractor has been paid in full?
Caller: Yes, it has been
If this is answered in the negative, the policy CANNOT be registered
If there are issues with the contractor
IF IT SOUNDS LIKE THERE ARE ONGOING ISSUES WITH THE CONTRACTOR - Okay, because you aren’t entirely happy with the work that was carried out, we won’t be able to register your policy today. It does sound like you are having some difficulty with the contractor though?
  • YES - I can pass you through to one of my colleagues who can put you through our complaints process and possibly help you with the contractor?
    • YES – transfer to Paul or Nina in the UK office
    • NO – no problem, please call us back once the work is done, and we’ll will register your policy together.
  • NO – Please call us back once the work is done, and we’ll will register your policy together.
 

IF IT SOUNDS LIKE THERE ARE ONGOING ISSUES WITH THE CONTRACTOR - Okay, because you aren’t entirely happy with the work that was carried out, we won’t be able to register your policy today. It does sound like you are having some difficulty with the contractor though?
  • YES - I can pass you through to one of my colleagues who can put you through our complaints process and possibly help you with the contractor?
    • YES – transfer to Paul or Nina in the UK office
    • NO – no problem, please call us back once the work is done, and we’ll will register your policy together.
  • NO – Please call us back once the work is done, and we’ll will register your policy together.
If they are waiting for the work to be completed
IF THEY ARE WAITING FOR THE WORK TO BE COMPLETED - Because the work hasn’t been completed yet, we won’t be able to register your policy today. If you give us a call back once the work has been completed, we will go through the registration process with you then
 

IF THEY ARE WAITING FOR THE WORK TO BE COMPLETED - Because the work hasn’t been completed yet, we won’t be able to register your policy today. If you give us a call back once the work has been completed, we will go through the registration process with you then
If they have not paid the contractor
IF THEY HAVE NOT PAID THE CONTRACTOR - Because there is still money outstanding, we won’t be able to register your policy today. If you give us a call back as soon as that has been
 

IF THEY HAVE NOT PAID THE CONTRACTOR - Because there is still money outstanding, we won’t be able to register your policy today. If you give us a call back as soon as that has been

Please check the reference number and postcode provided match your documents

Your details

Where do I find my reference number?
Your reference number is just below the date on the right hand side of the document we sent.
Where do I find my reference number?
Your reference number is just below the date on the right hand side of the document we sent.
⚠ Please provide the reference number, found on the top right of your document
Where do I find this?
For verification please provide the address where the works were completed.
Where do I find this?
For verification please provide the address where the works were completed.
⚠ Please provide the address where the works were completed
Where do I find this?
For verification please provide the town where the works we completed.
Where do I find this?
For verification please provide the town/city where the works we completed.
⚠ Please provide the town where the works were completed.
If the postcode on your document is wrong, please call us on 0800 131 0123.
If the post code on your document is wrong, please call us on 0800 131 0123.
⚠ Please provide the postcode, found on the top right of your document

Your Contractor is confirmed as "???"
Please be aware
The name listed on the policy must align with the name specified in the contract for the associated works.
Please be aware
The name listed on the policy must align with the name specified in the contract for the associated works. ⚠ Please provide a valid Full Name
We'll email your warranty insurance certificate to the email address you enter here. We'll email your warranty insurance certificate to the email address you enter here. ⚠ Please provide a valid Email Address to receive your registered warranty policy
How will my contact number be used?
Your mobile number will be used to provide updates regarding your policy delivery, see below for your GDPR choices dictating data permissions. How will my contact number be used?
Your mobile number will be used to provide updates regarding your policy delivery, see below for your GDPR choices dictating data permissions. ⚠ The Phone Number provided is not valid
Birth DateA valid date of birth in DD/MM/YYYY
/ /
Birth DateA valid date of birth in DD/MM/YYYY ⚠ Please enter the date the works were completed

About your contractor

⚠ Please rate the contractor!
(No Comment)
⚠ Please rate the contractor!
(No Comment)
⚠ Please rate the contractor!
(No Comment)
⚠ Please rate the contractor!
(No Comment)
Please leave a short review of your experience with this contractor What should i write?
A short paragraph relating to your experience with this contractor. What should i write?
A short paragraph relating to your experience with this contractor.
(750 characters remaining)
⚠ Please summerise your experience with the contractor

Your policy

Your warranty cover commences from the date the work was completed.
/ /
Your warranty cover commences from the date the work was completed. ⚠ Please enter the date the works were completed
I/We confirm that all work relating to this policy has been completed entirely to my/our satisfaction, and I/we have paid the contractor in full. In accordance with our Privacy Policy, if you want to hear from us or our partners about carefully selected insurance, mortgage and other home improvement products and services personalised for you, please select yes below:
You will be able to unsubscribe easily each and every time that we reach out to you.
Would you be happy if we contact you by:
Post?
Text?
Email?
Phone?
Your warranty will not be affected by your choice of whether yes is selected or not.
* Subject to the Terms & Conditions of the insurance

Registration Can't Be Processed Because


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